Guest post by Sue Cardwell, marketing manager at Infotools Sue is a keen proponent of effective data visualization for business success. Sue has 10 years of experience in the consumer insight field across several countries. She now lives in Auckland, New Zealand and works for Infotools. Sue is an inveterate blogger and self-confessed chart geek who loves creating new vizzes in her spare time. You can see more by Sue Cardwell here.
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“Do you want to allow this app to post to Facebook?”
No, I did not! I felt each new socially-connected service was an invasion of my private life. I was a classic lurker: someone who watches what other people post on social, but is shy about sharing.
But I’m also a marketer. We get excited about the shiny new toys of social media. Gradually I found my barriers being broken down in favour of the benefits I gained.
Time for a major attitude shift. As I gained confidence with social sharing, I made the decision to embrace transparency. I am who I am, and I’m happy for you to see that. If you wished, you could find out that I’m a data viz fan who loves hiking and cooks a mean pizza. I made and still make plenty of mistakes (over-sharing, anyone?). But being authentic means making mistakes sometimes.
My activity got me noticed. People recognised me when they saw me at market research events, and strangers were happy to talk to me. (I found out later that what was happening is called the Mere Exposure Effect. People like and trust something more when they are exposed to it more times.) I had more meaningful conversations and I felt more connected to my market research community.
Later I became the marketing manager of Infotools, a company that makes brilliant market research analysis and visualization tools. I was keen to spread my positive experience of social sharing with people there. It’s especially great for Infotools because we’re head-quartered in New Zealand so it’s not always handy to catch up with our clients and peers at events in the 100 countries we deal with. Social media erases borders and time zones.
But not everyone was as keen as I was to be visible on social media! Often, my enthusiasm met with resistance, fear and scepticism.
My theory on this is that market research attracts analytical minds. As researchers, we’re cautious observers, who love to explore lots of information before acting – if we ever get around to acting. Compared to say the advertising industry, we aren’t natural soapbox shouters.
However, we do love a good debate. We adore analysing research techniques and approaches to find the best solutions for delivering insight and business results. LinkedIn and Twitter are ideal places to do just that. Social conversations advance our industry by exchanging and developing ideas, and also by building community and culture.
So I challenge market researchers: feel the fear and do it anyway! You have everything to gain.