Jan 062014

Have you ever stopped to wonder how many of your Twitter followers are fake? Or, more importantly, when you or your client are buying endorsements from somebody with a mega number of followers, are they real. Or, if you are trying measure influence, what figure should you attribute somebody with?

Back in November of last year, StatusPeople.com did an analysis of Katie Perry and come up with an estimate that 42% of her followers were fake, 36% were inactive, and 22% were good. Of course with nearly 50 million followers, even 22% good produces quite a few people.

For the loss of a small amount of privacy (you have to sign in with your Twitter account), you can check your own ratio of fake followers with StatusPeople – my score showed that I had 5% fake followers. So, you can get fake followers without having to buy them.You can also find out more about your followers, or somebody else’s follower using SocialBakers’ FakeFollowers (they had me at 6% fake, but 90% active) – again you have to sign in with your Twitter account. But, as Chereen Zaki posting on Forbes pointed out, back in March, buying followers could cost you your job!

Dec 182013

Most market researchers (IMO) who use Twitter do so with the #MRX tag, with the #NewMR, #ESOMAR and #AMSRS tags a little way behind. Indeed Vaughan Mordecai has recently posted an interesting analysis of #MRX contributor and content – and Jeffrey Henning Tweets a weekly list of top #MRX links and posts a biweekly blog on GreenBook about the top ten.

But, is all of this just creating a cozy world where a few thousand market researchers tweet to each other, and nobody else really contributes, reads, are even cares? The quickest way to get recognition amongst market researchers is to use the #MRX tag, so it becomes the default, and in doing so, perhaps, it becomes a fence or boundary of our own making?

Time add new links to the wider world?
Other leading #MRX figures, such as Tom Ewing and Reg Baker have written about what happens if you ignore the #MRX audience, your figures quickly decline. But perhaps the key is to be adding more dimensions to what we do, and for those dimensions to have an external focus?

By external focus, I mean using cues and clues that other people are likely to be looking for. Who outside the market researcher Twitterati would be looking for #MRX or #NewMR – even if they were looking for market research related material?

Options we might want to consider, when talking about the right subjects are:

  • #ROI
  • #Insights
  • #Retail
  • #B2B
  • #Mobile (we do sometimes use #MMR – mobile market research, but that does not really ‘reach out’ to the non-cognoscenti)
  • #BigData
  • #Surveys

What do you think? Is there any potential in widening the hashtags we in the #MRX chatterati use? Or, would we still be talking to the same few people?

What tags would you suggest?

Dec 162013

Every week we seem to get a new report saying that Twitter, or Pinterest, or instant chat apps have knocked Facebook off its perch as the number one social media platform in the West, especially amongst younger people. One day this will be true, but not this year, nor next, nor (probably) the year after.

In partnership with Vision Critical’s Springboard omnibus I have re-run a study we first ran in August 2012, looking at social media usage, and focusing on regular social media usage. The data show two big messages:

  1. Facebook dwarfs other social media.
  2. The pace of change between 2012 and 2013 is glacially slow.

Table 1 shows how many people said that they had used each of the listed forms of social media in the last year. The Vision Critical Springboard omnibus is broadly representative of Great Britain, but since it is an online survey, the figures for social media exclude the (approximately) 15% of Britons who do not use the internet.

Table 1 shows that in terms of social media used in the last year, in the UK, there was very little change between 2012 and 2013, other than a drop in the claimed usage of YouTube. The gap between Facebook and the sites that are often reported to be its potential replacements, such as Twitter and Pinterest is massive, and in the case of Twitter not changing. The new messaging services, SnapChat and WeChat appear on the chart, but with very small figures.

Table 2 focuses on recent usage, asking people to say what they have used in the last week. Again the two patterns are that Facebook is a long way ahead of the others and that there are few differences between August 2012 and November 2013.

The final myth that this study crushes is the myth that young people have deserted Facebook. Table 3 looks at Facebook claimed usage (over the last year and over the last week) by three age groups. The two patterns are:

  1. Very few differences between August 2012 and November 2013
  2. Facebook is strongest amongst the youngest people and weakest amongst the oldest.

In terms of the fine detail, amongst the 18-24 year olds, 91% said they had used Facebook in the last year, and 84% said they had used it in the last week.

Why are so many people reporting the demise of Facebook?
Perhaps it is not for me to guess why so many people write about the demise of Facebook and the rise of alternatives, but here are a few thoughts:

  • Claiming new social media is beating Facebook is more newsworthy than saying “Little change”.
  • Some of the studies are based on stated measures such as “important to me”, rather than simply looking at behaviour.
  • The fastest growing phenomena are usually the smallest; small services grew at a fast rate, and the fastest growing demographic is usually the one with lowest usage rate. So, Pinterest grow faster than Facebook, but remains much smaller. The older Facebook users are the fastest growing segment, but remain the smallest group.

Data from InternetWorldStats suggest that Facebook usage in countries like the US and UK is stable. Some people are leaving Facebook, and these are broadly matched by new people joining it. In many other countries Facebook is still growing rapidly, so globally it continues to increase its user base and current dominance.

What about the future?
At some point things are going to change, they always do. But, the change is unlikely to be very soon. My prediction is that in 12 months Facebook will still be the dominant social media platform in the UK, and in most countries outside of China. I doubt that the service that will eclipse Facebook is even in widespread use in most countries at the moment. Perhaps the change will come from China, the only major place where Facebook is not a force and where there are really strong alternatives.

Updated Comment on YouTube

Annie Pettit (@LoveStats) and others have pointed at that whilst the data reported in this post show few changes in the social networks, there is a major change in the reported usage of YouTube. Claimed usage in the last year has fallen from 62% to 44%, and claimed usage in the last week has fallen from 38% to 28%.

This change requires further investigation to check, for example, the following:

  • Might people be under-reporting YouTube usage, perhaps because YouTube links can be embedded in so many other types of site, in particular FaceBook?
  • If YouTube usage has fallen, is that because fashion or tastes have moved on, or because of the advertising that seems to be every more intrusive?
  • How does this reported change compare with with traffic levels for YouTube?

Stop Press! – Google Confirms UK level of interest in Facebook!

The BBC today reported that the most searched for word via Google in the UK during 2013 was Facebook.